Now Hiring - Inside Sales Representative in San Mateo, CA

About the Role
Are you the type of person who wakes up in the morning and gets excited to face challenges and create goals? Are you the type of person who is all about the experience for your valued customer? Do you try to work with clients and potential clients to generate profitable sales? If you're the type of person that tries to deliver our company message, be personable, meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls, we want you to apply for our Inside Sales Representative position. We want you to apply for this Inside Sales Representative position because we believe we can be a perfect fit. We want our future Inside Sales Representative to work closely with our customers and clients and build off our relationships. YOU, will have full autonomy in this role and be instrumental on our customer experience. You will establish customer rapport and sell the right products and services. You will relay accurate information to our plumbers to ensure a quality customer experience. If you're the type of person that doesn't find joy in completing a sale, this Inside Sales Representative role probably isn't for you. But if you love completing a sale and delivering an awesome customer experience along the way, we want you to come join our team as our Inside Sales Representative.
At Caccia Plumbing, we're all about our core values: Trust, Empowerment, Respect, and Work-Life balance. Empowerment for us, is giving someone the ability and the autonomy to do something. As a Inside Sales Representative, you will have autonomy over your work and you will be empowered to stretch even beyond your capabilities. The ideal candidate in this Inside Sales Representative role won't be afraid to make mistakes. Mistakes are OK! But, will you learn from them? You will be empowered to make these mistakes, make the changes, and go back out there and try it again. Respect, for us means this goes both ways. Respect at Caccia Plumbing is admiring both sides' opinions, qualities, and always maintaining a professional and courteous attitude. As a Inside Sales Representative you will need to demonstrate to Customers AND our plumbers alike. Remember, we are a customer driven business but when the Inside Sales Representative is on the phone with a plumber, they become a valued customer. There is respect in the communication, respect in the time, and respect in the quality of work that needs to be demonstrated by the Inside Sales Representative. Finally, Work-Life balance. At Caccia Plumbing, we don't work weekends and we never ask for anyone to be on-call. We believe in you succeeding in the work place, but we understand that comes with having an exceptional personal life and you being able to share it with the ones you love most. As a Inside Sales Representative, there will always be work involved on Monday to Fridays between the hours of 7:30am to 4:00pm, but once you're clocked out we want you to focus on what makes life special. Remember, we work to live not live to work.
While we're looking for the perfect candidate to change the dynamic of our customer experience, we understand that this role may not be for everyone. If you're the type of person who struggles to have a quality conversation over the phone, struggles to show empathy, and does not have a creative mind, then this role may not be for you. We need our Inside Sales Representative to be the type of person who doesn't need 6 to 7 alarms to wake up in the morning. They're ready to start the day to serve the customer and they're ready to provide a great customer experience as soon as they walk through the door. If you're someone who isn't a self-motivator and can't envision or create a project, once again this role may not be for you. This role takes a lot of self-starting and a lot of invested time into an aspect of the business that is beyond the plumbing and beyond the walls of Caccia Plumbing. If you're not the type of person who likes to be involved within the community, coordinate activities or events, then this role will not be for you. And that's okay! Who we're looking for is not easy to find and we understand that. That's what makes YOU, if you're the right candidate, very special.
Now, if you're the perfect fit for this job, here's what you can expect everyday coming into work. A team that celebrates wins and coaches the losses. Every Tuesday, we delay our business day to have a company wide meeting where we celebrate our wins of the past week. We allow the entire team to discuss topics that can move the company forward and can create career paths for every individual within the company. We celebrate each division of the business's successes and never fail to personalize the accomplishments. The team is a team driven by goals, challenges, and teaching. The Inside Sales Representative works closely in a team of 2 Customer Service Representatives, 1 Dispatcher, and 1 Inside Sales, a total of 5 for the Call Center Team. The entire team is dedicated to serving our customers to provide an extraordinary customer experience and communicate effectively between our customers and plumbers.
Core Responsibilities:

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Deliver company message with an authentic cadence; be clear, compelling and personable.
• Participate in training to boost conversions, ensure quick, accurate dispatch of incoming orders, and practice outbound sales calling.
• Maintain and update customer database with complete and accurate information.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Answering and responding to email inquiries from customers, or forward to appropriate personnel for follow-up.
• Provide weekly reports to manager of status of customer phone calls and sentiment (i.e. how new customers were referred to us, the number of customers that were referred away)
• Provide information on customer feedback on experience, options given and pricing
• Establish customer rapport to sell the right products and services.
• Develop key client relationships, negotiating, and closing deals.

Qualifications:

• Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.
• Must possess the ability to read and comprehend simple instructions, short correspondence, and memos. Must possess the ability to write simple correspondence. Must possess the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• To perform this job successfully, an individual should have knowledge of, Internet software, Spreadsheet software and Word Processing software.

Benefits:

• 100% Benefits (Medical, Dental, Vision) to you AND your dependents.
• Company funded 401K plan
• Life Insurance to the Inside Sales Representative
• Paid Vacation.
• 24-hour accrual after 3 months to the first year
• 80 hours annual after first through the third year
• 120-hour annual accrual after third year to continuous

• Paid Holidays
• January 1 (New Year's Day)
• Memorial Day
• July 4th (Independence Day)
• Labor Day
• Thanksgiving Day
• Friday after Thanksgiving
• Christmas Day

• FSA
• Weekly Pay

Pay Rate: Up to 85k

About Caccia Plumbing
Caccia Plumbing is growing and constantly improving, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth by welcoming feedback and questions. We are grounded in our company values (Trust, Empowerment, Work-Life Balance, Respect) We make intentional decisions that are both logical and display empathy for our people and customers.
Next steps?
Now if you've read this far and you've referenced back to our core values, you've noticed our definition of "Trust" is missing. We want you when you apply, to answer the question box of "how would you define trust?" We can talk about our definition of our core values all day, but we want to learn about YOU, our future Inside Sales Representative. We want to hear about how your core values match this Inside Sales Representative role. The question is "required" but that's also because we want to see who actually sees our core value and not only can explain it, but can connect with it. Please answer the question below and for the perfect answer, we can go ahead and skip the phone screening and set you up for a face to face interview right away.
One more thing, we want the Inside Sales Representative to be a ROCKSTAR at marketing and providing a great customer service! We want you, to show off some of your skills and send us a super brief video of you telling us a little bit about yourself and why you'd be perfect for this role. Let's make it fun and get to know each other! Let's also include what's your favorite song. Once again, this will be optional but it will really bring value to our process and getting to know each other. This is just as important for us as it is for you! To send the video, please send to [please apply online]

Job Type: Full-time

Pay: Up to $85,000.00 per year

Work setting:

• In-person

Work Location: In person